Terms and Conditions
BY ORDERING FROM MY STORE YOU HAVE AGREED TO EVERYTHING WITHIN THIS PAGE WHETHER YOU HAVE TAKEN THE TIME TO READ THIS OR NOT.
Preorders, Updates and Made to order-
As I am just one person working on my orders, the length of dispatch time may vary. For example, for made to order items I allow myself a 2 week minimum creation time. This is due to the high level of pairs i make at once as i create my order in batches. This 2 week period is not set in stone, it is a time frame for me to work around as certain times it may only take days to create or on the opposite side it may take up to three weeks if there is an external factor influencing this eg a certain color clay ran out and needed be reordered or an issue with my supplier of clays package being lost on its way to me. In this case i will be updating people via my threads or Instagram if these delays occur.
If you place an order and one of your items is a preorder, the entire order will be posted after the day that is stated on the preorder description. Preorders have a 2 week make time after this date.
If you order an update item alongside a made to order item your order will begin in the 2 week process time as I will then need to create that item. Update items themselves take a week to post as I always plan my updates in such a way that allows them a weeks selling time before my postal run to allow as many to be claimed as possible.
Dispatch and delivery-
If an order is taking too long to arrive, please check your email for when/ if the shipping notification has been sent, if so, allow a week for US orders and from 10-14 working days for worldwide. Worldwide orders may take longer depending on the speed of your local currier.
Please be patient, I am only one person working on sometimes 30 orders at once. Please allow a 2 week period for creation and packing of your order as all of my regulars on my site are made to order whereas updates are already made which is why they take less time to ship. Tracking numbers are emailed to customers upon shipment.
Broken items-
If an item arrives broken, please email me photos of the product as well as a description. Every item is quality inspected by myself before shipped, you will never be shipped a faulty item. If an item arrives damaged due to the postal people being careless with it, this is not my fault however i can offer a replacement of the item provided it gets sent back to me, or I can offer a discount code for any future orders. I am not responsible for postage fees if you choose to send the items back.
Please note, i am not responsible if you break the item yourself by being careless. All my items are checked and sturdy before they leave. Polymer clay is a sturdy material and as long as you look after my art they will hold up.
REFUND POLICY
I do not offer refunds as this is my sole income and lost items are not my responsibility. All orders receive tracking numbers which will be emailed to you. I am not responsible for you entering in the incorrect email. You may not replace an item within your order for another item within my store once purchased. If anything in your order is damaged once you receive it, please contact me and I'll help you. I retain the right to refuse to resend items due to lost post or damaged items.
Preorders, Updates and Made to order-
As I am just one person working on my orders, the length of dispatch time may vary. For example, for made to order items I allow myself a 2 week minimum creation time. This is due to the high level of pairs i make at once as i create my order in batches. This 2 week period is not set in stone, it is a time frame for me to work around as certain times it may only take days to create or on the opposite side it may take up to three weeks if there is an external factor influencing this eg a certain color clay ran out and needed be reordered or an issue with my supplier of clays package being lost on its way to me. In this case i will be updating people via my threads or Instagram if these delays occur.
If you place an order and one of your items is a preorder, the entire order will be posted after the day that is stated on the preorder description. Preorders have a 2 week make time after this date.
If you order an update item alongside a made to order item your order will begin in the 2 week process time as I will then need to create that item. Update items themselves take a week to post as I always plan my updates in such a way that allows them a weeks selling time before my postal run to allow as many to be claimed as possible.
Dispatch and delivery-
If an order is taking too long to arrive, please check your email for when/ if the shipping notification has been sent, if so, allow a week for US orders and from 10-14 working days for worldwide. Worldwide orders may take longer depending on the speed of your local currier.
Please be patient, I am only one person working on sometimes 30 orders at once. Please allow a 2 week period for creation and packing of your order as all of my regulars on my site are made to order whereas updates are already made which is why they take less time to ship. Tracking numbers are emailed to customers upon shipment.
Broken items-
If an item arrives broken, please email me photos of the product as well as a description. Every item is quality inspected by myself before shipped, you will never be shipped a faulty item. If an item arrives damaged due to the postal people being careless with it, this is not my fault however i can offer a replacement of the item provided it gets sent back to me, or I can offer a discount code for any future orders. I am not responsible for postage fees if you choose to send the items back.
Please note, i am not responsible if you break the item yourself by being careless. All my items are checked and sturdy before they leave. Polymer clay is a sturdy material and as long as you look after my art they will hold up.
REFUND POLICY
I do not offer refunds as this is my sole income and lost items are not my responsibility. All orders receive tracking numbers which will be emailed to you. I am not responsible for you entering in the incorrect email. You may not replace an item within your order for another item within my store once purchased. If anything in your order is damaged once you receive it, please contact me and I'll help you. I retain the right to refuse to resend items due to lost post or damaged items.
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