Frequently Asked Questions
Shipping
How long does shipping take?
Processing time for orders can take up to 3 days.
I ship USPS First Class, which takes 3-5 days for delivery in the US, and can take 2-12 weeks for international delivery.
You will get a notification when your order is shipped.
Please check your address when checking out. I cannot help if you entered the wrong address during checkout and I already shipped your item.
International buyers are responsible for all customs and import taxes. I am not responsible for delays due to customs.
I ship USPS First Class, which takes 3-5 days for delivery in the US, and can take 2-12 weeks for international delivery.
You will get a notification when your order is shipped.
Please check your address when checking out. I cannot help if you entered the wrong address during checkout and I already shipped your item.
International buyers are responsible for all customs and import taxes. I am not responsible for delays due to customs.
Where does my order ship from?
All Baked Cupcake orders ship from the US state of Washington!
Care and Materials
What are my earrings made of?
Baked Cupcake jewelry are made from lightweight polymer clay, and resin, assembled with hypoallergenic sterling silver hooks. The materials used to make each piece can be found in the listing description of each individual item.
How do I care for my polymer clay earrings?
I want your jewels to last a lifetime! Here's what I recommend:
SAFETY WARNING FOR KIDS!
DO NOT allow any children to play with, wear or chew on your jewelry. They are NOT for teething purposes at all and will break when chewed on - which is a potential choking hazard.
- While polymer clay is strong and flexible, you should avoid dropping or bending your jewelry. Other components like beads are more fragile, and may break if dropped.
- Polymer clay can be scratched by other hard materials, I recommend to store it away from other sharp or metal items in a dry, safe place.
- Other stains or makeup on polymer clay can be cleaned gently with a damp, soft cloth or q-tip.
- Keep them away from perfumes or harsh chemicals to preserve the colors.
- Avoid taking a shower or going swimming with your polymer clay jewels on.
- If components get separated at any point try super glue.
SAFETY WARNING FOR KIDS!
DO NOT allow any children to play with, wear or chew on your jewelry. They are NOT for teething purposes at all and will break when chewed on - which is a potential choking hazard.
General Questions
What is your return policy?
As a small business that makes a lot of one-of-a-kind products, I do not accept returns or exchanges at this time.
If anything in your order is damaged once you receive it, please contact me and I'll help you!
If anything in your order is damaged once you receive it, please contact me and I'll help you!
