Handmade & Made-to-Order Items
Many products are handmade or made to order.
Production times vary depending on current order volume and product type. Estimated processing times are shown on each listing.
During busy seasons or if material shortages occur, processing times may be extended. If a significant delay occurs, I'll notify affected customers by email and may also post updates on my website or social media.
Print-on-Demand Products
Some products in my shop are professionally printed and made to order.
Because these items are created specifically for each order, I cannot accept returns or exchanges due to:
Preorders
Items marked as preorder will not begin production until the stated preorder date.
If your order includes both preorder and in-stock items, everything will ship together once the preorder item is ready unless otherwise stated.
Combined Orders
If your order contains both ready-to-ship and made-to-order items, the entire order will ship together once all items are complete.
Damaged Items
If your order arrives damaged, please contact me within 7 days of delivery with photos of:
Lost Packages
Once a package has been shipped, delivery is handled by the shipping carrier.
If your package appears to be lost in transit, please contact me and I'll help you begin the carrier's claims process when possible.
Packages marked as delivered but missing should be reported to your local carrier and local authorities if theft is suspected. Please verify that your shipping address is correct before placing your order. I cannot be responsible for packages sent to an incorrect address provided at checkout.
Product Care
Polymer clay jewelry and handmade items should be handled with reasonable care.
Although each piece is inspected before shipping, damage caused after delivery through accidents, misuse, or normal wear is not covered.
Please note that colors may vary slightly from what you see on your screen due to differences in monitor and device settings.
Order Changes
Please review your order carefully before checkout.
Once production has begun, I cannot:
Refund Policy
Refunds are generally not available for:
Many products are handmade or made to order.
Production times vary depending on current order volume and product type. Estimated processing times are shown on each listing.
During busy seasons or if material shortages occur, processing times may be extended. If a significant delay occurs, I'll notify affected customers by email and may also post updates on my website or social media.
Print-on-Demand Products
Some products in my shop are professionally printed and made to order.
Because these items are created specifically for each order, I cannot accept returns or exchanges due to:
- Ordering the wrong item, size, or style
- Change of mind
- Accidental purchases
- the item
- the packaging
- the shipping label (if applicable)
Preorders
Items marked as preorder will not begin production until the stated preorder date.
If your order includes both preorder and in-stock items, everything will ship together once the preorder item is ready unless otherwise stated.
Combined Orders
If your order contains both ready-to-ship and made-to-order items, the entire order will ship together once all items are complete.
Damaged Items
If your order arrives damaged, please contact me within 7 days of delivery with photos of:
- the damaged item
- the original packaging
- the shipping label
Lost Packages
Once a package has been shipped, delivery is handled by the shipping carrier.
If your package appears to be lost in transit, please contact me and I'll help you begin the carrier's claims process when possible.
Packages marked as delivered but missing should be reported to your local carrier and local authorities if theft is suspected. Please verify that your shipping address is correct before placing your order. I cannot be responsible for packages sent to an incorrect address provided at checkout.
Product Care
Polymer clay jewelry and handmade items should be handled with reasonable care.
Although each piece is inspected before shipping, damage caused after delivery through accidents, misuse, or normal wear is not covered.
Please note that colors may vary slightly from what you see on your screen due to differences in monitor and device settings.
Order Changes
Please review your order carefully before checkout.
Once production has begun, I cannot:
- change products
- swap designs
- change personalization
- combine separate orders
Refund Policy
Refunds are generally not available for:
- Change of mind
- Ordering the wrong item, size, or style
- Incorrect shipping addresses provided at checkout
- Shipping delays caused by the carrier
- Damage occurring after delivery due to misuse, accidents, or normal wear
